Support | Zetta Connect

Please complete this form for technical support and access requests.

"*" indicates required fields

First name*

Surname*

Email*

Phone number*

Site name*

When did the issue begin?*

What time did the issue begin?*

Issue*

Please give a short summary of the issue, as if used for an email subject header.

Issue description*

Affected parties*

Who is being affected by this issue (e.g. company name(s), floor and suite number, reception)? (*)

Have there been any power issues on site?*

Yes

Please check that all devices are powered on and that no cables are loose. If the problem persists, please submit this support request.

Have there been any works going on in or around the comms equipment?*

Yes

Status lights

Please describe the 'status lights' of the devices affected or upload images showing them, if possible.

Photos of status lights

Accepted file types: jpg, png, Max. file size: 128 MB.

Are you able to ping your service gateway (if known)?

Yes

Public IP details

Ping results

Ping results in case of intermittent connectivity.

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